Privacy is Paramount to Us
At Lovesations we understand the need for and are committed to protecting our customer's privacy. We absolutely will never share any information about you with any third party other than those (such as courier companies and Hong Kong Post for example) who require such information to complete the delivery of our products to you.
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as, name, billing address shipping address, email, and telephone number and financial information such as, type of credit card, credit card number, CCV number & expiration date. If you want to order a product for a gift recipient, we will also request for that person's name and shipping address. Mighty Channel will not store this information and will only use it for the sole purpose of completing this order.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
You may give us your email address if a product is currently out of stock. We will then contact you via email to inform you that the item is available again to purchase.
If you choose to use our referral service to tell a friend about our site, we will ask you to enter in your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Mighty Channel stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Testimonials and Blogs
At times, when we have enthusiastic customers whose stories we would like to share with our community of users, we will post them to our Web site in the testimonials section. We will, however, make sure we receive a customer's permission to post the information prior to posting. If you choose to use our LovesationsBlog on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this forum, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. If we find that something is not appropriate for posting, we will remove it immediately. To request removal of your personal information from our blog or community forum and testimonials, contact Customer Support by sending an email to firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Other Sites
This Web site contains links to other sites (such as www.apple.com) that are not owned or controlled by Mighty channel. Please be aware that we, Mighty Channel, are not responsible for the privacy practices of other sites.
We encourage you to be aware when you leave our site of the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site (www.lovesations.com).
Social Media Widgets
Uses of Information
Newsletters If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Unsubscribe" section.
We will send you strictly product-related announcements on rare occasions when it is necessary to do so. For instance if we have a product related issue, we might send you an email. Generally, you may not opt-out of these communications which are not promotional in nature and are for the sole purpose of informing you of crucial product information. (Example: product recall information.)
We do not share, rent, or sell your personally identifiable information with any third parties for marketing purposes.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We use an outside shipping company to fulfill orders and Paypal Web Payments Pro to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to help prevent fraud.
Secure Transactions on our Web site
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). All of our credit card transactions are processed by PayPal Web Payments Pro, a leading provider of internet-based transaction services. The charges on your credit card statement will appear as "Mighty Channel".
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org
Access to Personally Identifiable Information
If your personally identifiable information changes, you may correct, update or delete it by making the change on you're "My Account" page.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Whether Lovesations is shipping to your home, to your work or to a gift recipient, the delivery will be totally discreet. Our packaging makes no mention of the nature of the contents, so your goods will arrive without a hint at what's inside. All of our orders are shipped in plain packaging with "Mighty Channel" as the sender. We love our logo, but it does not appear anywhere on the outside of the shipping box. Inside the box, however, you will find our packaging with all the fun that goes with it.
No Unsolicited Correspondence
Lovesations does not make unsolicited phone calls, or send unsolicited email or postal mail. We will never send you correspondence unless 1) you are on our mailing list, or 2) it is required to complete your transaction. Email is sent to confirm your order, to notify you about backorders, and to supply you with the tracking number for your shipment. We only contact customers by phone when there is a question regarding an order. If you ever receive any unsolicited contact from us, please e-mail Customer Support so that we can make sure that there is no further unprompted contact.
Cookies and other Treats
A Cookie is computer jargon for things that make it possible for us to recognize you when you visit Lovesations.com. By using cookies, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.
We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
Web site Analysis
We use Google Analytics to track and monitor our Web site activity. We use this reputable third party for the purpose of improving our conversion rates, monitoring traffic and analyzing the effects of PR and advertisements.
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers' personally identifiable information.
Changes in this Privacy Statement
If we decide to change our privacy statement, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
If you have any questions about this Privacy Notice, the policies of this site or your interaction with Lovesations, please don't hesitate to contact us.
Last update: 8 Oct 2015